Tools That Last - FAQ's - Frequently Asked Questions
 

 

 

Do we guarantee our products?
 
All goods that are faulty due to manufacturing faults will be replaced “no questions asked”. Just return the product to us and we will send a replacement.

Do we deliver F.I.S Australia wide?
 
All orders over $200.00 will be delivered F.I.S. Any orders below this amount attract a $15.00 freight charge except Victoria.

Do we have representation in all States?
 
In Victoria, we send a sales representative at your request.
In N.S.W., South Australia and Tasmania we have agents that will visit at your request.
All other States we can forward catalogues, samples and information on request.

Are we competitively priced?
 
Yes. The reason for us being able to offer great prices and specials is because we are a small committed team and run on low overheads.

Are we reliable with stock?
 
All products displayed on our website are stocked at all times (excluding Infiniter laser products). There is no lead time and we guarantee delivery within 48 hours of receiving a purchase order by 3.00 p.m.

Approximately 4 lines of the infiniter products are stocked at all times and others are available on request, however carry a lead time.

Can we be an account customer?
 
Yes. Request a Credit Application and obtain approval.

Do we sell direct to the public?
 
No. We sell only on a wholesale basis.

Where can our products be viewed?
 
Should you wish to see the range of our products, a sales representative will call and do a presentation should it be required.

 
         
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